If you have ordered the wrong product or have had a change of heart, please contact our sales team via our contact us form.
There is no restocking fee; however, if the goods are already with the courier or have been delivered, the customer will need to cover transport costs for the return. The cost of this will be deducted from the original payment. If the transport costs exceed the price of the order, an additional fee may be required.
The couriers typically collect orders 3 to 4 working days before the scheduled delivery date. If the order is cancelled before this, there will be no charge for the cancellation.
Transport costs vary from region to region, but as a guideline, this will be approximately £54 per pallet (inc VAT) each way, plus the delivery surcharge if one was applied during checkout. A member of our sales team will provide the final costs via email.
Customers are welcome to arrange the return of the goods themselves. Initial delivery costs will still need to be deducted from the refund amount.
Goods must be accessible by the courier's delivery vehicles and pump trucks and returned in the originally received state. Small bag deliveries must also be shipped shrink-wrapped to secure the bags for transport.
Once the goods have been received and it has been confirmed that they are in a resaleable state, a full refund, less the cost of transport, will be returned to the card used to purchase your goods. Goods returned in an unsellable state will be judged upon receipt of the goods.
If the wrong goods have been dispatched and delivered, please contact our sales team via our contact us form.
We will reach out and request photographs of the incorrect goods. Once the issues are confirmed, we will arrange a free-of-charge collection and redelivery of the correct items.
If the goods have been damaged in transit, please contact our sales team via our contact us form.
We will reach out and request photographs of the damaged goods.
For non-commercial deliveries, a credit will be offered pro rata for material lost during transport.